Sales Agent Marketing Kit · Confidential
Caring is Our
Business.
Everything you need to confidently represent Continental Medical Cleaning and Supplies — and earn exceptional commissions doing it.
TCT
Accredited · Exemplary Provider
Continental Exquisites LLC
d/b/a Continental Medical Cleaning and Supplies
670 Horace Crow Drive, Suite E
Clarksville, Tennessee 37043
1-931-444-3335
info@continentalmedical.net
www.continentalmedical.net
About Us
Who We Are &
Why It Matters
Continental Medical Cleaning and Supplies is a CMS-enrolled, TCT Exemplary Provider®–accredited DMEPOS supplier headquartered in Clarksville, Tennessee. We deliver high-quality durable medical equipment, supplies, and disposable healthcare products directly to patients — with same-day and next-day delivery capability across our service area.
Medicare-Enrolled & Accredited
CMS-enrolled DMEPOS supplier seeking accreditation through The Compliance Team (TCT). Patients and providers can trust our credentials.
Fast, Documented Delivery
Every delivery includes a complete Proof of Delivery, home safety assessment, patient instruction, and satisfaction survey — protecting you, the patient, and our license.
Compliance-First Culture
Our HIPAA Privacy Officer, Compliance Officer, and Complaint Resolution Officer ensure every transaction is clean, documented, and legally sound.
Transparent Commission Structure
Earn competitive commissions on every confirmed cash and private-pay sale. Paid monthly with a full commission statement. No surprises.
Agent Support & Training
Full compliance training, pre-approved marketing materials, product catalog, and a dedicated point of contact. You're never selling alone.
Clarksville & Beyond
Headquartered in Clarksville, TN — serving patients across the region with plans to expand. Join us at the ground floor and grow your territory with the company.
Product Catalog
What You'll Be Selling
A carefully curated line of high-quality DMEPOS products across nine categories — all sourced from verified OEM manufacturers and delivered with full documentation.
01
Mobility
Ambulatory Products
- Standard & folding canes
- Rolling walkers / rollators
- Standard walkers & wheeled walkers
- Crutches (axillary & forearm)
- Gait trainers
02
Safety
Bath & Safety Products
- Shower chairs & stools
- Raised toilet seats
- Grab bars
- Transfer benches
- Non-slip bath mats
03
Room Equipment
Beds & Patient Room
- Semi-electric & manual hospital beds
- Mattresses & pressure-reducing overlays
- Bed rails & side rails
- Overbed tables
- Bed wedge cushions
04
Wheelchairs
Manual Wheelchairs
- Standard manual wheelchairs
- Lightweight manual wheelchairs
- Transport chairs
- Standard seat cushions
- Wheelchair accessories
05
Orthotics
Prefabricated Orthotics
- Knee braces & supports
- Ankle-foot orthoses (AFOs)
- Wrist & hand splints
- Back braces & lumbar supports
- Cervical collars
06
Patient Care
Patient Handling & Transfer
- Transfer boards & sliding sheets
- Gait belts
- Patient lifts & slings
- Transfer belts with handles
- Positioning wedges
07
Diabetes
Diabetic Testing Supplies
- Blood glucose monitors
- Test strips
- Lancets & lancing devices
- Insulin syringes
- Carrying cases & accessories
08
Pain Relief
TENS Units
- Standard TENS units
- TENS electrodes & lead wires
- Combination TENS/EMS units
- Replacement batteries & supplies
- TENS unit carrying cases
09
Disposables
Medical Supplies
- Exam gloves (latex & nitrile)
- Face masks & respirators
- Wound care supplies
- Incontinence products
- Isolation gowns & PPE
Your Earnings
Commission & Compensation Structure
Earn on Every
Confirmed Sale.
Commissions paid monthly within 15 days of month close. Full commission statement with every payment. IRS 1099-NEC issued annually.
| Product Category |
Applies To |
Commission Rate |
| Ambulatory Products |
Cash / Private Pay Only |
To Be Negotiated |
| Bath & Safety Products |
Cash / Private Pay Only |
To Be Negotiated |
| Beds & Patient Room Products |
Cash / Private Pay Only |
To Be Negotiated |
| Manual Wheelchairs |
Cash / Private Pay Only |
To Be Negotiated |
| Prefabricated Orthotics |
Cash / Private Pay Only |
To Be Negotiated |
| Patient Handling & Transfer Aids |
Cash / Private Pay Only |
To Be Negotiated |
| Diabetic Testing Supplies |
Cash / Private Pay Only |
To Be Negotiated |
| TENS Units |
Cash / Private Pay Only |
To Be Negotiated |
| Disposable Medical Supplies |
Cash / Private Pay Only |
To Be Negotiated |
Important Compliance Note: Per federal Anti-Kickback Statute compliance requirements, commissions apply exclusively to confirmed cash and private-pay transactions. No commission is earned on Medicare or Medicaid-reimbursed business. All rates are set at fair market value and documented in Exhibit A of your Independent Contractor Agreement.
The Process
How a Sale Works —
Step by Step
From first contact to commission payment — a transparent, documented process that protects you, the patient, and the company at every step.
1
Identify &
Connect
Identify a prospective patient or referral source. Make contact using approved materials and scripts.
2
Submit
Referral
Complete and submit the referral/intake form to the company with patient info and product need.
3
Company
Processes
Continental Medical verifies eligibility, processes the order, and prepares equipment for delivery.
4
Delivery &
Documentation
Equipment is delivered to patient with full POD, safety assessment, and patient instruction.
5
Commission
Paid
Commission calculated and paid within 15 days of month close, with full commission statement.
Sales Tools
Proven Sales Scripts
& Conversation Starters
Use these pre-approved scripts to open conversations with confidence. Always use your name and clearly identify the company you represent.
"Good morning — my name is [Your Name] and I'm a Sales Representative for Continental Medical Cleaning and Supplies, a local DMEPOS supplier here in Clarksville. We specialize in delivering high-quality home medical equipment directly to your patients — including walkers, hospital beds, wheelchairs, bath safety products, and diabetic supplies — with same-day delivery and complete documentation. I'd love to schedule 10 minutes to drop off some materials and introduce you to what we offer. Would [Day] or [Day] work for a brief visit?"
Always identify yourself and the company by name. Never promise Medicare or insurance coverage outcomes.
"Hi — I'm [Your Name] with Continental Medical Cleaning and Supplies. We're a locally owned, CMS-enrolled DMEPOS supplier that works closely with discharge teams to make sure patients go home with everything they need — walkers, wheelchairs, hospital beds, transfer aids — all delivered, set up, and documented the same day. We also provide a complete home safety assessment with every delivery. I'd love to leave our product catalog and referral form in case you ever need a fast, reliable local supplier."
Lead with speed, reliability, and documentation. Discharge planners care about not getting calls back from patients who can't use their equipment.
"Hello! I'm [Your Name] with Continental Medical Cleaning and Supplies. We help people in the community get the medical equipment and supplies they need delivered right to their home — things like walkers, shower chairs, hospital beds, braces, and diabetic supplies. Do you or anyone in your family use any home medical equipment? We work with most insurance plans and also offer cash pricing. Would you like a brochure and our contact information?"
At community events, always collect contact information for follow-up. Never ask about Medicare/Medicaid status in public — this can trigger compliance concerns.
"Hi, this message is for [Contact Name]. My name is [Your Name], and I'm calling on behalf of Continental Medical Cleaning and Supplies — a local, accredited DMEPOS supplier in Clarksville serving your patients with fast, documented delivery of home medical equipment and supplies. Our number is 1-931-444-3335. I'll also send over a brief email. We'd love to connect — thanks so much for your time."
Keep voicemails under 30 seconds. Always follow up with an email the same day.
Sales Support
Handling Common
Objections Like a Pro
Be ready for pushback. Here are the most common objections Sales Agents encounter — and how to respond confidently and compliantly.
"We already have a DME supplier we work with."
"That's great — we're not asking to be your only supplier. We'd just love to be your backup option when your current supplier can't deliver on time or doesn't carry something you need. Can I leave our catalog so you have us as a resource?"
"Do you accept Medicare and Medicaid?"
"We are a CMS-enrolled DMEPOS supplier. For questions about what insurance covers, I'll connect you directly with our billing team — they can verify benefits for specific patients. My role is to make sure you know what we carry and how fast we deliver."
"We haven't heard of your company before."
"We're a new company and proud of it — that means every patient gets personal attention and every order is treated like it matters, because it does. We're accredited through The Compliance Team and fully enrolled with CMS. Here's our information — I'd love to earn a chance to show you what we can do."
"I don't have time to meet right now."
"Absolutely — I completely understand. Can I leave our catalog and a referral form with your receptionist? And would it be okay if I checked back in two weeks to see if there's a better time? I'll keep it to 10 minutes."
"What makes you different from other suppliers?"
"Three things: speed, documentation, and accountability. We deliver same or next day, we bring the paperwork with us — complete proof of delivery, home safety check, and patient instruction — and we answer the phone. If a patient calls you with a problem, we will fix it within 5 business days and call you to let you know it's done."
"We're happy with our current setup and not looking to change."
"I respect that completely. I'm not here to disrupt anything — just to make sure you know we exist. If there's ever a gap, an emergency, or a product your current supplier doesn't carry, we want to be the name you think of. May I leave a card and catalog?"
Target Markets
Your Best Referral
Sources
Focus your energy on these high-yield targets. These are the professionals and facilities most likely to generate consistent, repeat referral volume for home medical equipment needs.
Primary Care Physicians
- Family medicine practices
- Internal medicine offices
- Geriatric medicine clinics
- Urgent care centers
Hospital Discharge Planners
- Case managers
- Social workers
- Discharge coordinators
- Utilization review nurses
Home Health Agencies
- Home health coordinators
- Visiting nurses (VNA)
- Skilled nursing coordinators
- Care transition programs
Rehabilitation Centers
- Physical therapy clinics
- Occupational therapy offices
- Inpatient rehab facilities
- Outpatient ortho clinics
Specialist Physicians
- Orthopedic surgeons
- Neurologists
- Endocrinologists (diabetes)
- Cardiologists / Pulmonologists
Senior Living & Community
- Assisted living facilities
- Senior community centers
- Adult day programs
- Community health fairs
Compliance
Know Your Rules.
Protect Your Commission.
Compliance isn't just a legal requirement — it's how you stay in the game. These rules are non-negotiable, but they're also simple. Know them, follow them, earn without risk.
You CAN
- Promote products and services to referral sources using approved materials
- Distribute pre-approved brochures, catalogs, and referral forms
- Attend health fairs, provider meetings, and community events as a company representative
- Collect completed referral forms and patient intake information
- Follow up with referral sources about order status and patient satisfaction
- Submit monthly activity reports documenting your outreach
- Earn commissions on confirmed cash and private-pay sales
- Request product demos and training from the company
You CANNOT
- Accept gifts, payments, or anything of value from providers or patients for referrals
- Guarantee Medicare or Medicaid coverage or reimbursement to anyone
- Give clinical advice or recommend specific diagnoses or treatments
- Sign contracts or legal documents on behalf of the company
- Collect money, co-pays, or deductibles from patients
- Share or use patient PHI beyond what your BAA allows
- Represent yourself as an employee of Continental Medical
- Use materials that have not been pre-approved in writing by the company
- Solicit outside your assigned territory without written permission
Sales Agent Record
Your Agent Profile Card
Complete and keep on file. This card confirms your authorization as a Sales Agent for Continental Exquisites LLC.
Continental Exquisites LLC
d/b/a Continental Medical Cleaning and Supplies
Ready to Start
Earning?
Join the Continental Medical Sales Agent team and build a rewarding income representing products that genuinely improve people's lives.
Contact Us to Get Started
