Return Request InformationRequirements vary by product and order. Obtain authorization before sending an item back.
Product listings and checkout eligibility do not guarantee that an item can be returned. The requirements communicated for the order control the review.
Confirm Eligibility Before Shipping
Return eligibility depends on the product, condition, order source, delivery details, timing, and reason for the request. Do not send an item back until Continental Medical has reviewed the order and provided written instructions.
Information Needed
Provide the order number, product name, quantity, reason for the request, current condition, and photos when the item is damaged, incorrect, or appears defective. Keep the product and all packaging until the review is complete.
Authorization and Shipping
When a return is approved, the response will identify the authorization reference, return destination, packaging requirements, shipping responsibility, applicable fees, and deadline. Supplier authorization may also be required.
Inspection and Resolution
A returned product may be inspected before a refund, replacement, credit, or other resolution is confirmed. The approved resolution, payment method, deductions, and expected processing time will be stated for the specific request.
Start a Return Request
Signed-in customers can open the order in their account. Guest customers and anyone reporting a delivery problem can contact support with the order number.